General Terms & Conditions

This document determines the relationship between the Customer and the Tour Operator named “Teseotur” di Teseo snc di David Tordi & C., officially authorized by the Region of Umbria Office – dated 08/11/2006 – authorization number #10097, with a Responsibility Insurance contract on third parties (number 508/14/00513288), released by Generali Assicurazioni Insurance Company.

BOOKING REQUESTS
Customer can make a reservation request for a specific tour / vacation / tourist service through the related on‐line web form or send an E-mail to info@teseotur.com. Once the request has been processed by our staff we will send to the customer e-mail all the instructions and documents necessary (first our Booking and Payment document, and our final Confirmation Voucher ) to finalize the reservation.

TOURS / SERVICES /ACCOMMODATIONS – FEATURES AND FACILITIES
All information and descriptions for each tour, accommodation or other tourist service are carefully written. However, Teseotur is not responsible for any illegal or not conform feature related to any accommodation or single provider.

GENERAL CANCELLATION RULES – CANCELLATION POLICY

Teseotur will apply the following standard cancellation criteria and penalties for tour travel packages:

  • Cancellation before 90 days before the tour/service starting date = 20% of the total amount is due.
  • Cancellation between 90 and 61 days before the tour/service starting date = 30% of the total amount is due.
  • Cancellation between 60 and 40 days before the tour/service starting date = 40% of the total amount is due.
  • Cancellation between 39 and 30 days before the tour/service starting date = 50% of the total amount is due.
  • Cancellation between 29 and 15 days before the tour/service starting date = 60% of the total amount is due.
  • Cancellation between 14 and 7 days before the tour/service starting date = 80% of the total amount is due.
  • Cancellation between 6 and 2 days before the tour/service starting date = 90% of the total amount is due.
  • Cancellation 1 before the tour/service starting date or no show = 100% of the total amount is due.

Teseotur will apply the following standard cancellation criteria and penalties for day tours and day trips:

  • Cancellation 30 or more days before the day of the tour:no penalty applied (except for € 20,00 of booking fee)
  • Cancellation from 29  to 14 days before the day of the tour: penalty 30% of the total price.
  • Cancellation from 13 to 02 days before the day of the tour: penalty 50% of the total price.
  • Cancellation from 01 days or No Show: penalty to be paid equal to 100% of the total price.

Cancellation request must be sent by the customer to the agency via E-mail at info@teseotur.com.

COMPLAINTS
In case the Customer detects any relevant differences not in accord to what previously agreed, he/she must imediately contact Teseotur in order to verify the complaint. The Customer must leave Teseotur a reasonable amount of time in order to solve the issue and/or find an alternative solution. In case the Customer decides not to communicate any claim or complaint, no refund right is available. Claims following the end of the tour/service period cannot be accepted. In case Teseotur is not able to solve the problem, Teseotur will refund 70% of the total service price.

TESEOTUR RESPONSABILITIES
Teseotur is not responsible in any case for damages directly and not directly caused by the Customer. Teseotur is not responsible for any lacks or omissions done or caused by the property owner or service supplier.

Teseotur is not responsible for:

  • Lost Customer objects
  • Information and specific Customer’s needs and requests not told or expressed while booking
  • Individual customer behaviors that involve risks and crimes
  • Customer not possession of required documents like identity card or passport

EXTRA COVERAGE
Since our services are land only travel agency, we can not provide any assistance or insurance for flights.
So that customer can request additional insurance for cancellation, medical assistance, injuries directly to personal insurance company. On request we can provide extra coverage insurance for the activites in the italian territory.

PRIVACY POLICY
All the personal data are confidential respecting the D.LGS 196 law, dated June, 30th 2003. All information data are used exclusively for management and commercial purposes according to the privacy law and the European G.D.P.R. 2018 law.

LEGAL ACTIONS AND PROCEEDINGS
Any attempted legal action against Teseotur will be filed with the Terni Court (Umbria – Italy)